View Issue Details

IDProjectCategoryView StatusLast Update
0016005Return of ReckoningGeneralpublic2024-10-27 22:58
ReporterReturnOfReckoning Assigned ToEmissary  
PrioritynormalSeverityminorReproducibilityhave not tried
Status acknowledgedResolutionopen 
Summary0016005: Character select screen showing incorrect colours / dyes
DescriptionReporter: Zomega-WAR

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**Expected behavior and actual behavior:**

The character shown on the character select screen should match how the character appears in-game. However when appearance items are used AND the original item has not been redyed the dye colour of the cosmetic is used on the character select screen rather than the dye colour of the item it is replacing.

Example below: I have a Sovereign Fatemaker chest on the zealot (alt set) with the appearance set to the Bloodlord piece. The Bloodlord piece is usually red but it appears as blue on my character in-game as that's the colour set for the Sovereign Fatemaker chest. However on the login screen it still shows up as red as the default colours for the Sovereign Fatemaker chest are not being used.

If the original item has been dyed then those dye colours are correctly used. It's just the default/undyed colours that don't match between login and in-game.

**Steps to reproduce the problem:**

1) Get RR80 Zealot
2) Equip Sovereign Carcass-Guard of the Fatemaker chest piece
3) Change the appearance of this chest to Bloodlord Carcass Guard. The chest should appear to be blue.
4) Log out
5) At character select the chest will be in the Bloodlord colours.
6) Log back in, dye one part of the Sovereign chest purple
7) Log out
8) At character select screen the part you dyed purple (primary or secondary) will be purple while the undyed part will use the Bloodlord colours.

**Testing Screenshots/Videos/Evidences (always needed):**
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Chest is partially dyed purple, arms have no dye at all. In-game the arms are 2 different shades of blue and the main robe is blue (default Sovereign colours). On the login screen the arms are red (default Vanquisher colours - the arms have the Vanquisher appearance) and the chest is part purple (correct) and part red (incorrect - this is the Bloodlord colour). The shoulders are dyed purple (primary and secondary colour) so appear correct both times.

![screenshot_000](https://user-images.githubusercontent.com/60266177/76739797-a6242a80-6764-11ea-99e6-61f19d6ec274.jpg)

![Zomega_000](https://user-images.githubusercontent.com/60266177/76739861-c358f900-6764-11ea-88a9-c91a51dccc07.jpg)

Showing the item / appearance / dye combination of the chest:

![Zomega_002](https://user-images.githubusercontent.com/60266177/76739954-f7341e80-6764-11ea-8a9d-b69220590677.jpg)




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TagsItem, Visual

Activities

ReturnOfReckoning

ReturnOfReckoning

2023-08-13 04:06

reporter   ~0029313

Commenter: kalliantribe

1. In character selection screen items with alternative appearance applied now showed in original colors of applied items.
2. Some items have different main /off color pattern.
To fix this issue:
Color another pattern of your body armor and enjoy!
ReturnOfReckoning

ReturnOfReckoning

2023-08-13 04:06

reporter   ~0029314

Commenter: Kaelang

As mentioned, the appearance rework visually pulled the items back to their original states. A work around here is to re-dye the equipment and you should see the new colour applied. If you're still having issues, please confirm here or I will close this in 2 weeks.

Also - to solve the character screen issue highlighted, please try clearing your cache and seeing if that helps.
ReturnOfReckoning

ReturnOfReckoning

2023-08-13 04:06

reporter   ~0029315

Commenter: Zomega-WAR

Cache deleted.

Undyed Invader: blue/brown

![Zomega_181](https://user-images.githubusercontent.com/60266177/79899409-acad5e00-8404-11ea-9b4a-a63eef474eaf.jpg)

Undyed Oppressor: green/blue

![Zomega_180](https://user-images.githubusercontent.com/60266177/79899477-c484e200-8404-11ea-8f80-f4d70cd47d2b.jpg)

Undyed Invader Gear with Oppressor appearance in game: blue/brown (using Invader colours)

![Zomega_182](https://user-images.githubusercontent.com/60266177/79899306-87205480-8404-11ea-96c2-de01f8a95e2b.jpg)

Undyed Invader Gear with Oppressor appearance on character select: green/blue (using Oppressor colours)

![screenshot_003](https://user-images.githubusercontent.com/60266177/79899156-50e2d500-8404-11ea-9200-e8d50af966f6.jpg)
ReturnOfReckoning

ReturnOfReckoning

2023-08-13 04:06

reporter   ~0029316

Commenter: Zomega-WAR

As per the original report, if an item is undyed and has had its cosmetic appearance changed then on the character select screen it's incorrectly using the default colours of the cosmetic item instead of the default colours of the "real" item.

This is unrelated to the recent visual overhaul of set pieces (which took place 2 weeks after this bug was filed).
ReturnOfReckoning

ReturnOfReckoning

2023-08-13 04:06

reporter   ~0029317

Commenter: Kaelang

The additional screenshots explained the issue in much more detail - thank you for that. I'll tag this up as a visual issue and see what can be done.
ReturnOfReckoning

ReturnOfReckoning

2023-08-13 04:06

reporter   ~0029318

Commenter: Zomega-WAR

No probs, I really should've just done that to begin with. My original report is a mess!
ReturnOfReckoning

ReturnOfReckoning

2023-08-13 04:06

reporter   ~0029319

Commenter: D4W0lf

Any update ?
0020448 Was closed and added to this issue, but nothing append ;)

![192493996-5de6cdc6-396d-4a02-9363-c298610e9d9d](https://user-images.githubusercontent.com/16599525/225024058-03e61639-683a-453c-b213-9a75b477fcac.png)

![192494015-bed5eaae-aa31-4356-a074-ecb7d0c2d9f6](https://user-images.githubusercontent.com/16599525/225024088-d01f486c-7979-4d91-94b4-ee74a710ce40.png)
Emissary

Emissary

2024-06-21 01:15

manager   ~0043650

any other updates on this?

Issue History

Date Modified Username Field Change
2023-08-13 04:06 ReturnOfReckoning New Issue
2023-08-13 04:06 ReturnOfReckoning Tag Attached: Item
2023-08-13 04:06 ReturnOfReckoning Tag Attached: Visual
2023-08-13 04:06 ReturnOfReckoning Note Added: 0029313
2023-08-13 04:06 ReturnOfReckoning Note Added: 0029314
2023-08-13 04:06 ReturnOfReckoning Note Added: 0029315
2023-08-13 04:06 ReturnOfReckoning Note Added: 0029316
2023-08-13 04:06 ReturnOfReckoning Note Added: 0029317
2023-08-13 04:06 ReturnOfReckoning Note Added: 0029318
2023-08-13 04:06 ReturnOfReckoning Note Added: 0029319
2024-06-21 01:15 Emissary Note Added: 0043650
2024-06-21 01:15 Emissary Assigned To => Emissary
2024-06-21 01:15 Emissary Status new => feedback
2024-10-27 22:58 Emissary Status feedback => acknowledged