View Issue Details

IDProjectCategoryView StatusLast Update
0018071Return of ReckoningGeneralpublic2024-06-06 16:01
ReporterReturnOfReckoning Assigned ToEmissary  
PrioritynormalSeverityminorReproducibilityhave not tried
Status closedResolutionno change required 
Summary0018071: Cannot Access Character Select Screen (Login Timed out)
DescriptionReporter: technomork

Good evening! I hope this bug report finds you well :) I spoke with Sioding about my issue, and he referred me to Wargrimnir. Wargrimnir referred me to the bugtracker page after he tried to help me but could not. I hope you guys can help me out, as I'm suffering from a lack of Waaaghh!!

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Can’t access my character select screen. Posted in the forums and tried all the suggestions but nothing is working. Some guys there said it might be an account or server-side issue. I get “choose server” and Martyrs Square is shown but it says “timed out” when I try to connect. I created a dummy account to test out and I was able to log in, create a new toon and load into the game, but when I log back into this account I have the same problem. I have tried removing both user and cache folders, appdata folders, as well as trying to log in form a fresh install. I've tried logging in on different machines as well. Only the test account is able to log in.
The username of my account is Technomork.
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**When I log into my test account I can get to character select screen, and log into the game fine. When I try to login to my main account, I cannot access the character select screen. I am stuck in the screen shown in in the attached screenshots**



**Steps to reproduce the problem: Anytime I try to log in from my main account, from multiple machines.
![screenshot_006](https://user-images.githubusercontent.com/74384101/99005161-50c83500-250e-11eb-9c7c-6ba82d146093.jpg)
![screenshot_007](https://user-images.githubusercontent.com/74384101/99005162-5160cb80-250e-11eb-9f41-518a9a9d8eb4.jpg)
![screenshot_008](https://user-images.githubusercontent.com/74384101/99005163-5160cb80-250e-11eb-8237-dbc64a0b1309.jpg)


**



**Testing Screenshots/Videos/Evidences (always needed):**
<!
![Screenshot 2020-11-12 at 5 33 18 PM](https://user-images.githubusercontent.com/74384101/99005291-85d48780-250e-11eb-98bd-40cdb8d9718d.png)
![Screenshot 2020-11-12 at 5 33 44 PM](https://user-images.githubusercontent.com/74384101/99005302-89680e80-250e-11eb-8db6-a207ac70038b.png)
![Screenshot 2020-11-12 at 5 34 02 PM](https://user-images.githubusercontent.com/74384101/99005310-8ec55900-250e-11eb-9503-c025cd3dc445.png)
![Screenshot 2020-11-12 at 5 34 26 PM](https://user-images.githubusercontent.com/74384101/99005315-91c04980-250e-11eb-8f64-2aea68f2cba7.png)
![Screenshot 2020-11-12 at 5 35 26 PM](https://user-images.githubusercontent.com/74384101/99005324-971d9400-250e-11eb-8481-7048bc76beb2.png)




-- Drag and drop an image file here to include it directly in the bug report,
     no need to upload it to another site -->


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Note that game critical and game breaking bugs may award a manticore/griffon (realm specific) at the leads discretion however, asking for one instantly disqualifies you from this reward.
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TagsLauncher, Possibly Fixed

Activities

ReturnOfReckoning

ReturnOfReckoning

2023-08-13 04:20

reporter   ~0033578

Commenter: Ysaran

I have the very same problem after last hotfix
ReturnOfReckoning

ReturnOfReckoning

2023-08-13 04:20

reporter   ~0033579

Commenter: Sixmoons48

Been in contact with sullemunk a bit, having same issue here and no clue on fixing it atm it seems, only happened after last patch. Only thing i can think may have borked it was, the server went down briefly for the patch to happen, i was able to log in very shortly while the patch was still going, during a time others werent able to get in, then I was randomly booted from game, and everyone else was able to get into game. After being booted i was unable to relog in as my main account
ReturnOfReckoning

ReturnOfReckoning

2023-08-13 04:20

reporter   ~0033580

Commenter: technomork

Sorry to hear you guys are also having this issue, but I'm also glad I'm not the only one.... really hope they can use our information to find a solution to this. My issues started happening right after the patch following the Halloween event.
ReturnOfReckoning

ReturnOfReckoning

2023-08-13 04:20

reporter   ~0033581

Commenter: Sixmoons48

Yeah, hopefully if enough people get the issue it might spur them into fixing it for the worry of it happening on a larger scale, it hurts being unable to play my 4 year old account ~.~
ReturnOfReckoning

ReturnOfReckoning

2023-08-13 04:20

reporter   ~0033582

Commenter: Hephymetal

Yes same Problem here after the last Patch! Was Kinda City time and the restart and after the servers come back online zjo "Login Timed Out". Never saw this Problem before TBH and i played a lot of War the last Year:) Hope they find the Problem soon <3 Thanks for the Work
ReturnOfReckoning

ReturnOfReckoning

2023-08-13 04:20

reporter   ~0033583

Commenter: technomork

Hey have any of you tried having a GM move the last toon you logged in, like when they're stuck in zones at loading screen? Wonder if that's been tried yet
ReturnOfReckoning

ReturnOfReckoning

2023-08-13 04:20

reporter   ~0033584

Commenter: Sixmoons48

Haven't tried asking that, if anyone is willing to ask pls do, devs don't exactly like me, or at least their attitude towards me kinda pushes me away from asking help
ReturnOfReckoning

ReturnOfReckoning

2023-08-13 04:20

reporter   ~0033585

Commenter: Sixmoons48

i tried loggin in about 3 minutes ago, and was able to get through to my character select! check yalls account, it might just be a christmas present from the devs or a miracle itself :)
ReturnOfReckoning

ReturnOfReckoning

2023-08-13 04:20

reporter   ~0033586

Commenter: technomork

> i tried loggin in about 3 minutes ago, and was able to get through to my character select! check yalls account, it might just be a christmas present from the devs or a miracle itself :)

No such luck for me :(((
I'm glad you got back into your account though man!!
ReturnOfReckoning

ReturnOfReckoning

2023-08-13 04:20

reporter   ~0033587

Commenter: Sixmoons48

hmmm, would suggest bug a dev real quick and ask if they did anything specific to my account to fix it, and to try it on yours, i didnt ask so unsure what exactly they did
ReturnOfReckoning

ReturnOfReckoning

2023-08-13 04:20

reporter   ~0033588

Commenter: technomork

> hmmm, would suggest bug a dev real quick and ask if they did anything specific to my account to fix it, and to try it on yours, i didnt ask so unsure what exactly they did

Will do bud, I assumed Sixmoons48 is your account name yes?
ReturnOfReckoning

ReturnOfReckoning

2023-08-13 04:20

reporter   ~0033589

Commenter: technomork

Who were you speaking with mostly?
ReturnOfReckoning

ReturnOfReckoning

2023-08-13 04:20

reporter   ~0033590

Commenter: AAT-msk

same problem after path 01-01-2021
My main account "AAT", cannot access the character select screen.
Test account, log into the game fine.
ReturnOfReckoning

ReturnOfReckoning

2023-08-13 04:20

reporter   ~0033591

Commenter: Sixmoons48

Yeah that's my account name, I spoke mostly with sullemunk, but he wasn't the one that directly fixed it, if issue is till happening to new players on new patches, then doesn't look like it's wholly fixed, just spot fixed from new random patches happening
ReturnOfReckoning

ReturnOfReckoning

2023-08-13 04:20

reporter   ~0033592

Commenter: MaxHayman

Is this still happening?
ReturnOfReckoning

ReturnOfReckoning

2023-08-13 04:20

reporter   ~0033593

Commenter: AAT-msk

Yes, Thank you01:52, 23 апреля 2021 г., Max Hayman ***@***.***>:
Is this still happening?

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ReturnOfReckoning

ReturnOfReckoning

2023-08-13 04:20

reporter   ~0033594

Commenter: technomork

> Is this still happening?

My issued was fixed by you back in January Max, thanks so much!
ReturnOfReckoning

ReturnOfReckoning

2023-08-13 04:20

reporter   ~0033595

Commenter: TalatCikikci

Hello,

I had the same issue as described in OP though I did not try to see if alternate accounts worked.

Thing is; I am running the game _**in a VM**_, and changing the network connection from _NAT_ to _Bridged_ in the VM settings worked for me. I doubt this would help a lot of people but if you are running the game in a similar manner and stumbled upon this issue it might be worth trying.

Issue History

Date Modified Username Field Change
2023-08-13 04:20 ReturnOfReckoning New Issue
2023-08-13 04:20 ReturnOfReckoning Tag Attached: Launcher
2023-08-13 04:20 ReturnOfReckoning Tag Attached: Possibly Fixed
2023-08-13 04:20 ReturnOfReckoning Note Added: 0033578
2023-08-13 04:20 ReturnOfReckoning Note Added: 0033579
2023-08-13 04:20 ReturnOfReckoning Note Added: 0033580
2023-08-13 04:20 ReturnOfReckoning Note Added: 0033581
2023-08-13 04:20 ReturnOfReckoning Note Added: 0033582
2023-08-13 04:20 ReturnOfReckoning Note Added: 0033583
2023-08-13 04:20 ReturnOfReckoning Note Added: 0033584
2023-08-13 04:20 ReturnOfReckoning Note Added: 0033585
2023-08-13 04:20 ReturnOfReckoning Note Added: 0033586
2023-08-13 04:20 ReturnOfReckoning Note Added: 0033587
2023-08-13 04:20 ReturnOfReckoning Note Added: 0033588
2023-08-13 04:20 ReturnOfReckoning Note Added: 0033589
2023-08-13 04:20 ReturnOfReckoning Note Added: 0033590
2023-08-13 04:20 ReturnOfReckoning Note Added: 0033591
2023-08-13 04:20 ReturnOfReckoning Note Added: 0033592
2023-08-13 04:20 ReturnOfReckoning Note Added: 0033593
2023-08-13 04:20 ReturnOfReckoning Note Added: 0033594
2023-08-13 04:20 ReturnOfReckoning Note Added: 0033595
2024-06-06 16:01 Emissary Assigned To => Emissary
2024-06-06 16:01 Emissary Status new => closed
2024-06-06 16:01 Emissary Resolution open => no change required