View Issue Details

IDProjectCategoryView StatusLast Update
0023326Return of ReckoningGeneralpublic2024-10-02 14:01
ReporterCyb3rPr1m3 Assigned ToMaxHayman  
PrioritynormalSeveritycrashReproducibilityunable to reproduce
Status feedbackResolutionreopened 
Summary0023326: In Game Mail - Attempting to open crashes game, unable to retrieve items :(
DescriptionI had a character named "Skygge" on my account, 11 or 12 WH. I mailed several items to my 'main' WH - Roberts
Hat of the Bandit Queen
Matchlock of the Decayed
Rapier of the Lady
several +11 STR Talismans
several +12 STR talismans
a couple misc items that I can not even remember....
i logged out, and deleted 'skygge'
I logged in and the in game mail was in the box for Roberts, however every time he tries to open it, it crashes the game.

Is there a way to get my items wtihout crashing?
Additional InformationI have removed ALL add ons
Cleared CAche
Run the updater to ensure I have all current files/items

These did not resolve the issue.

I have attached a screenshot showing the in-game mail in question. As you can see it has gold/items attached...
TagsNo tags attached.

Activities

Cyb3rPr1m3

Cyb3rPr1m3

2024-09-23 21:51

reporter  

Roberts_000.jpg (1,028,630 bytes)
Cyb3rPr1m3

Cyb3rPr1m3

2024-09-26 08:54

reporter   ~0044714

I have further issues with in game mail...
Character 'atgeir' sent character 'halcyon' in-game mail and it did NOT arrive.. Contents 19x+12STR tali and 1x+13STR tali
Character 'Katzenjager' sent character 'halcyon' in-game mail and it did NOT arrive.. Contents 7gold, 10x+16STR for 60min potions
aliciawar

aliciawar

2024-09-26 20:06

reporter   ~0044716

Same issue. Happened with two letters with 16 items purple items attached.

Returning items and trying to get them back by sender didn't help.

Yesterday and days before yesterday sent letters with 16 green items attached, opened without problems today.
ror_mail_crash_.gif (1,943,028 bytes)
Cyb3rPr1m3

Cyb3rPr1m3

2024-09-26 20:12

reporter   ~0044717

The in-game mail has dissappeared from 'Roberts' inbox :(
aliciawar

aliciawar

2024-09-27 06:55

reporter   ~0044718

Tried to opened ssecond mail with attacmentes and now expiration date is 2 days.

To reproduce might try put in full 16 slots of purple weapon items.

In both letters I've sent 16 devourer/harbinger/ravener weapons with str stat to salvage.
Item lvl on each >40 to get lvl 200 main ingridients for talis.

Before bought it all on AH, overall costs is around 650 gold.

Would be extremely sad to lose it in nowhere in 2 days. Please help.
image.png (132,401 bytes)   
image.png (132,401 bytes)   
aliciawar

aliciawar

2024-09-28 08:22

reporter   ~0044723

Checked with clear game installed on another PC with all addons turned off. Keeps crashing. Problem is not caused by addons for sure.

Expires in 1 day now.
image-2.png (129,189 bytes)   
image-2.png (129,189 bytes)   
aliciawar

aliciawar

2024-09-30 06:20

reporter   ~0044730

Both letters decayed.
Friend sent me blue items to salvage, not knowing about the issue.
Mail with 3 attachments was opened without any problems and 2nd letter (on the video) with 16 items keeps crashing game too.
RoR_crash.mkv (1,272,534 bytes)   
R1CH

R1CH

2024-09-30 16:15

reporter   ~0044731

Possibly related - I have seen visual corruption and missing icons on mail items. Once claimed they appear in the backpack normally.
image (21).png (122,460 bytes)   
image (21).png (122,460 bytes)   
MaxHayman

MaxHayman

2024-10-01 17:15

administrator   ~0044735

Fix pending. We will extend expiry of mails which would have expired on the next patch.
Cyb3rPr1m3

Cyb3rPr1m3

2024-10-01 18:47

reporter   ~0044736

"Fix pending. We will extend expiry of mails which would have expired on the next patch." is not a fix... and it does not recover our lost items.

The problem is not with the expiry time on emails, it is with the emails simply being unable to be opened and crashing the game - AND causing us to loose the items.
aliciawar

aliciawar

2024-10-02 14:01

reporter   ~0044737

All expired mail will be extended to allow players to open mail which would have otherwise be lost. - from patchnotes.

Maybe I misunderstood? It's about mail which is already expired and disappeared or about expiring ones which are still in mail box?

Cause mine expired items didn't come back in mail box.

Issue History

Date Modified Username Field Change
2024-09-23 21:51 Cyb3rPr1m3 New Issue
2024-09-23 21:51 Cyb3rPr1m3 File Added: Roberts_000.jpg
2024-09-25 16:53 Emissary Assigned To => MaxHayman
2024-09-25 16:53 Emissary Status new => assigned
2024-09-26 08:54 Cyb3rPr1m3 Note Added: 0044714
2024-09-26 20:06 aliciawar Note Added: 0044716
2024-09-26 20:06 aliciawar File Added: ror_mail_crash_.gif
2024-09-26 20:12 Cyb3rPr1m3 Note Added: 0044717
2024-09-27 06:55 aliciawar Note Added: 0044718
2024-09-27 06:55 aliciawar File Added: image.png
2024-09-28 08:22 aliciawar Note Added: 0044723
2024-09-28 08:22 aliciawar File Added: image-2.png
2024-09-30 06:20 aliciawar Note Added: 0044730
2024-09-30 06:20 aliciawar File Added: RoR_crash.mkv
2024-09-30 16:15 R1CH Note Added: 0044731
2024-09-30 16:15 R1CH File Added: image (21).png
2024-10-01 17:15 MaxHayman Status assigned => resolved
2024-10-01 17:15 MaxHayman Resolution open => fixed
2024-10-01 17:15 MaxHayman Note Added: 0044735
2024-10-01 18:47 Cyb3rPr1m3 Status resolved => feedback
2024-10-01 18:47 Cyb3rPr1m3 Resolution fixed => reopened
2024-10-01 18:47 Cyb3rPr1m3 Note Added: 0044736
2024-10-02 14:01 aliciawar Note Added: 0044737